Shipping Info
Fast, Secure & Collector-Grade Shipping
At Pixel Hits, we know waiting for a rare drop can feel eternal.
That’s why we focus on fast processing, secure packaging, and reliable delivery — so your collectibles arrive quickly and in pristine condition.
Processing Times
Most orders are prepared and shipped within 1–2 business days.
During major launches, restocks, holidays, or high-demand periods, processing times may be slightly longer.
Shipping Times
United States
Estimated delivery: 2–5 business days
Europe
Estimated delivery: 3–7 business days
International
Estimated delivery: 5–12 business days
Shipping times may vary depending on customs, carrier delays, or local postal services.
Collector-Level Protection
Every order is packed with obsessive attention to detail.
We use:
- reinforced packaging
- protective materials
- bubble wrap
- secure boxing methods
to ensure your products arrive safely and collector-ready.
Because damaged collectibles are unacceptable.
Tracking Information
Once your order ships, you’ll automatically receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.
Customs & Import Fees
International customers may be responsible for customs duties, taxes, or import fees depending on their country.
These charges are determined by local customs authorities and are not controlled by Pixel Hits.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, contact us and we’ll help investigate the issue with the carrier.
We’ll always do our best to help collectors receive their orders safely.
Incorrect Shipping Information
Please double-check your shipping address before placing your order.
Pixel Hits is not responsible for orders shipped to incorrectly entered addresses.
Questions?
Our support team is made of real collectors who genuinely care about your experience.
Contact us anytime at:
We typically reply within 24–48 business hours.