Shipping Info

TRACKING INSTRUCTIONS

- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. 

- Questions: Our support team is ready to assist with any questions about tracking your order. 

MISSING ITEMS PROCEDURE

- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@pixel-hits.com

- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

- Returns: Returns are accepted within 30 days of DELIVERY DATE.

- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.

- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, www.pixel-hits.com

 will cover the return shipping costs.

- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.

RESTOCKING FEE

- No Restocking Fee: pixel hits does not charge a restocking fee for any returns.

RETURN DELIVERY COSTS

- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

- For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

Company Information:

Website name: www.pixel-hits.com

Company name: MONTREXIAS LLC

Address : 8206 LOUISIANA BLVD NE STE A 9382 ALBUQUERQUE, NM 87113 US

E-Mail: support@pixel-hits.com

Contact Form:  https://www.pixel-hits.com/pages/contact

Phone: +1 (505)386-2602

Company number: 3217950

TAX Number: 98-1937524

Customer service: Monday to Friday between 9:00 am to 5:00 pm