Shipping Policy
SHIPPING COSTS
Shipping costs are $2.95 for orders under $50. Orders of $50 or more qualify for free shipping.
SHIPPING TIMES
Please allow 1-2 business days for order processing.
Delivery: 2-5 business days.
Total Delivery Time: 3–7 business days (including processing time).
Business days are Monday - Friday and we ship out every business day. Orders placed on weekends are processed the next business day.
Orders are fulfilled and shipped from our international warehouse. Depending on the destination, we use USPS, UPS, DHL, or trusted local delivery partners.
If your order has not arrived within the expected delivery timeframe, don't hesitate to get in touch with our customer service team so we can investigate with the carrier and provide a resolution.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@pixel-hits.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
NEED TO CANCEL YOUR ORDER?
You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.
- How to Cancel: To cancel your order, please reach out to us as soon as you can via email at: support@pixel-hits.com
RETURN POLICY
- Returns: Returns are accepted within 30 days of the delivery date.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Pixel Hits will cover the return shipping costs.
- Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: Pixel Hits does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse: Customers are responsible for arranging and paying return shipping costs when returning an item due to a change of mind. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
Company Information:
Website name: www.pixel-hits.com
Company name: MONTREXIAS LLC
Address : 8206 LOUISIANA BLVD NE STE A 9382 ALBUQUERQUE, NM 87113 US
E-Mail: support@pixel-hits.com
Contact Form: https://www.pixel-hits.com/pages/contact
Phone: +1 (505)386-2602
Company number: 3217950
TAX Number: 98-1937524
Customer service: Monday to Friday between 9:00 am to 5:00 pm