FAQ Page

Frequently Asked Questions

Are your products authentic?

Yes. We only sell genuine collectible products sourced from reputable distributors, suppliers, and collectors.

Do you sell sealed products?

Yes. We offer a variety of sealed products, including booster packs, booster boxes, elite trainer boxes, and other collectible items when available.

How long does shipping take?

Processing times are typically 2–5 business days. Shipping times vary depending on your location and the selected shipping method.

Do you provide tracking information?

Yes. Tracking information will be sent by email once your order has been shipped.

What is your return policy?

Please refer to our Return & Refund Policy page for full details regarding eligible returns and refunds.

Can I cancel my order?

Orders may be canceled before they are processed for shipment. Once an order has been shipped, cancellation is no longer possible.

Are prices shown in USD?

Yes. All prices are displayed in USD unless otherwise stated.

What payment methods do you accept?

We accept major credit and debit cards, Klarna, Apple Pay, Google Pay, Shop Pay, and other payment methods available at checkout.

Do you ship internationally?

We currently ship to selected countries. Available shipping destinations are displayed during checkout.

How can I contact customer support?

You can contact our support team through our Contact Us page. We aim to respond to all inquiries as quickly as possible.

Are you affiliated with Pokémon?

No. Pixel Hits Collectibles is an independent retailer and is not affiliated with, endorsed by, or sponsored by Nintendo, Game Freak, Creatures Inc., or The Pokémon Company.

What happens if an item arrives damaged?

If your order arrives damaged, please contact us within 30 days of delivery and include photos of the product and packaging so we can assist you.

Contact us via email at support@pixel-hits.com or via form:
www.pixel-hits.com/pages/contact